Troubleshooting

These are the known reported issues and their resolutions. Check here first if you are experiencing any difficulties or wish to report an issue.

  • Receiving error message for all "An Error has occured. Please seek contact support"

    We are seeing an error for all endpoints in the developer API: "responseCode": "VB2000", "responseMessage": "An Error has occured. Please seek contact support" The endpoints were working last week

    Status: Proposed | Reported by Hidden Mon, 31 Oct 2022 15:58:55 GMT
  • javax.net.ssl.SSLHandshakeException: PKIX path building failed:

    When invoking the API from my Java class(developed using the given example) getting the SSLHandShakeException javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

    Status: Proposed | Reported by Hidden Mon, 26 Sep 2022 17:53:20 GMT
  • Request failing

    I am trying to get a response from the GRP-GetAll but the request is failing. I am using the correct request headers. This API also doesn't have a quick test section. Could you please assist? Also, in the meantime can you provide the response download or the download file size please?

    Status: Proposed | Reported by Hidden Tue, 08 Feb 2022 17:49:06 GMT
  • GS1 API returns empty array response

    Hi GS1 Support, We received empty array response from the following API. Pls resolve asap. Attached is the example error. https://api.gs1us.org/company/v2/company/GTIN/05059853005842 Here are some of the GTINs facing the issue: 05059853010495 08445525616466 08809847158569 08809847158576 08809847158583 08809847158590 08809847158606 08809847158613 Pls reply to rbis.ww.it.serializationmanager@averydennison.com. Patsy Ko

    Status: Proposed | Reported by Hidden Wed, 22 Dec 2021 03:11:16 GMT
  • Requests returning 400 Bad Request

    Hello, we are using Company API - https://api.gs1us.org/company/v3/searchcompanies, and we started getting 400 Bad Request today. It worked fine yesterday. Nothing has changed on our side. We even tried firing a request from developer portal, but got the same result. Could you please advise? Thanks

    Status: Proposed | Reported by Hidden Sat, 27 Nov 2021 08:33:31 GMT

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