Troubleshooting

These are the known reported issues and their resolutions. Check here first if you are experiencing any difficulties or wish to report an issue.

  • URGENT - ERROR - javax.net.ssl.SSLHandshakeException:

    Hi, We appear to be having an issue that has stopped us from being able to use the GS1 API. We’re getting the below error. We have not made any recent changes to our system. Can you help advise what might be causing this issue on how we go about resolving it? javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

    Status: Proposed | Reported by Hidden Tue, 04 Apr 2023 21:06:47 GMT

  • Recent downloaded GetAll data concerns

    We had recently (27-Jan-23) downloaded the GetAll data from GS1 using the below account with o9 Solutions, and would like to have clarification on below 3 items - API Key - a70eefe1afdd49608c53343a5bf60fb7 Account Number - 30039904 1. After downloading we see a high surge in downloaded file size as compared to the one we did earlier (back in Mar-2022). So we would like to understand apart from the addition of ~137 Million GTIN what changes were done/amended leading to drastic change in file size. Mar-22 3.09 GB(Downloaded File Size) Total Rows (~179 Million GTINs) Jan-23 27.5 GB(Downloaded File Size) Total Rows (~316 Million GTINs) 2. For the value in the key 'netContent', we would like to understand the terminologies used in UnitCode - KGM, H87, MLT, U2, 1N. Apart from these 5 unitCode what more unitCodes can we expect and their description/nomenclature. 3. We are interested in tracking the delta GTINs (new additions) on a monthly basis. So is there any provision to get only the delta information at a monthly level.

    Status: Proposed | Reported by Hidden Wed, 01 Feb 2023 16:04:50 GMT

  • Receiving error message for all "An Error has occured. Please seek contact support"

    We are seeing an error for all endpoints in the developer API: "responseCode": "VB2000", "responseMessage": "An Error has occured. Please seek contact support" The endpoints were working last week

    Status: Proposed | Reported by Hidden Mon, 31 Oct 2022 15:58:55 GMT

  • javax.net.ssl.SSLHandshakeException: PKIX path building failed:

    When invoking the API from my Java class(developed using the given example) getting the SSLHandShakeException javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

    Status: Proposed | Reported by Hidden Mon, 26 Sep 2022 17:53:20 GMT

  • Request failing

    I am trying to get a response from the GRP-GetAll but the request is failing. I am using the correct request headers. This API also doesn't have a quick test section. Could you please assist? Also, in the meantime can you provide the response download or the download file size please?

    Status: Proposed | Reported by Hidden Tue, 08 Feb 2022 17:49:06 GMT

  • GS1 API returns empty array response

    Hi GS1 Support, We received empty array response from the following API. Pls resolve asap. Attached is the example error. https://api.gs1us.org/company/v2/company/GTIN/05059853005842 Here are some of the GTINs facing the issue: 05059853010495 08445525616466 08809847158569 08809847158576 08809847158583 08809847158590 08809847158606 08809847158613 Pls reply to rbis.ww.it.serializationmanager@averydennison.com. Patsy Ko

    Status: Proposed | Reported by Hidden Wed, 22 Dec 2021 03:11:16 GMT

  • Requests returning 400 Bad Request

    Hello, we are using Company API - https://api.gs1us.org/company/v3/searchcompanies, and we started getting 400 Bad Request today. It worked fine yesterday. Nothing has changed on our side. We even tried firing a request from developer portal, but got the same result. Could you please advise? Thanks

    Status: Proposed | Reported by Hidden Sat, 27 Nov 2021 08:33:31 GMT

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